Question 1

Who does Cuspward serve?

Accepted Answer

Cuspward serves U.S. dental groups with 2–20 locations.

Question 2

What does Cuspward do for a dental group?

Accepted Answer

Cuspward maps your locations, workflows, handoffs, and demand gaps. It configures response, reactivation, and review workflows around your teams’ practices, then operates and refines the agreed work with your group reviewing the signal.

Question 3

Which workflows does Cuspward operate?

Accepted Answer

The work can include missed-call recovery, rapid lead response, follow-up and patient reactivation, review generation at appropriate moments in the patient journey, and work around open capacity.

Question 4

Does Cuspward guarantee recovered demand or a specific result?

Accepted Answer

Recovery is an aim, not a promised result. The actual opportunity depends on each group’s locations, workflows, and capacity.

Question 5

Are clients paying for software access?

Accepted Answer

No. Cuspward is a managed service. Clients pay for Cuspward’s operated services and reporting, not software access. The work is scoped around the group’s locations and workflows.

Question 6

How is the work scoped and quoted?

Accepted Answer

Cuspward learns about your locations and workflows in a consultation, scopes the work, and provides a quote afterward. No price amount is set on this page.

Question 7

How can our group discuss whether the service fits?

Accepted Answer

Request a consultation to discuss your locations, workflows, and capacity. The form is a request for a consultation; it does not book an appointment.